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Customer Service Dashboard

Medallia Surveys · Google Reviews — ISI Network

Store

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Total Surveys

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NPS Score

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Promoters − Detractors

Avg Survey Rating

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out of 5.0

Promoters

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score 9–10

Detractors

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score 0–6

Open Alerts

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Google Rating

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Google Reviews

NPS by Store Net Promoter Score = % Promoters − % Detractors

Network Average Ratings 1–5 scale

Overall Satisfaction

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Staff Friendliness

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Staff Knowledge

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Speed of Service

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Value for Price

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Price Communication

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Store Detail Cards

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Employee Leaderboard Click column headers to sort

Filter by store: Min surveys:

Employee	Store	Surveys ↕	NPS ↕	Overall ↕	Friendly ↕	Knowledge ↕	Speed ↕	Value ↕	P/N/D	G Reviews ↕	G Rating ↕	G Pos % ↕
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Customer Comments

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Google Rating by Store Average star rating

Store Detail

Recent Reviews

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